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Got a Question? Contact Us

1-646-780-9609 support@giftsforfamilyonline.com

Phone calls Mon-Fri 10am-12pm Eastern

Shipping Policy

How long does it take to receive my product?

The estimated delivery time is mentioned on each product page. 

The processing time for orders is 2-5 business days. 

Standard Shipping 14-20 days (Free Over $75)

Please keep in mind that during edition launches or high demand product this time may vary.

Thank you for your patience!

How much is shipping?

Shipping & Handling Charges are calculated at the checkout page for each product.

Gifts For Family Online ships to most countries worldwide via EMS, USPS or DHL e-commerce for all domestic and international packages.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL, USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.

Packages by EMS, DHL, USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub. 

How can I track my order?

You will receive a shipping confirmation email once your order is ready to ship.

Orders can be tracked at: 

https://www.giftsforfamilyonline.com/track

However, note that most of the time, the tracking system will display more information only after the package is collected by the carrier.

So, if you can’t track your parcel, the reason might be simply because no data available in the system yet, your order hasn’t been confirmed yet.

The logistics provider’s tracking system is updated every time when a parcel is scanned in a local depot.

If you don’t see any new information, just check again later. It might be that your parcel is still in transit and hasn’t reached yet a new depot.

Lost or Stolen Packages

If the package shows delivered to your address, but you did not get it, you must contact our support within 2 weeks.

- Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available or refund.

If you cannot track your package, please notify us. We will use our tracking system to identify your package. If we will not be able to track the package too, it's more likely the package was lost and we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- It normally takes 5 to 7 business days to resolve the claim.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. 

Payment Information 

We accept PayPal, MasterCard, Visa and American Express. 

Our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

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