To My Husband Custom Photo Necklace, Message Card, Sentimental Gift

IMPORTANT: Customers have 24 hours after placing the order to make changes to the shipping address, product, variant or cancel the order. 

For personalized items, your collaboration is essential. Please monitor your email for any necessary communication regarding your order. If we do not receive a response from you within 24 hours, we will proceed with processing the order as it stands; the item will come as in the shop's photos.

Although we have access to tracking systems that provide shipping updates, once a package is within the carrier's network, we are unable to fulfill requests such as redirecting, recalling, or expediting packages. However, we will work with you to resolve any shipping issues through alternative solutions.

Please note that our chosen carriers, UPS and FedEx, do not deliver to PO Box addresses. We kindly request you to provide a physical address.

How long does it take to receive my product?

How can I track my order?

You will receive a shipping confirmation email once your order is ready to ship.

Orders can be tracked at: 

https://www.giftsforfamilyonline.com/track

However, note that most of the time, the tracking system will display more information only after the package is collected by the carrier.

So, if you can’t track your parcel, the reason might be simply because no data available in the system yet, your order hasn’t been confirmed yet.

The logistics provider’s tracking system is updated every time when a parcel is scanned in a local depot.

If you don’t see any new information, just check again later. It might be that your parcel is still in transit and hasn’t reached yet a new depot.

Lost or Stolen Packages

- If the package shows delivered to your address, but you did not get it, you must contact our support within 2 weeks.

- Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available or refund.

- If you cannot track your package, please notify us. We will use our tracking system to identify your package. If we will not be able to track the package too, it's more likely the package was lost and we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

- It normally takes 5 to 7 business days to resolve the claim.

- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. These orders will not be re-submitted (resend order).

Shipping Carriers

• For USA Domestic orders, we use UPS to the local depot, with USPS as the last-mile partner.
  
• For USA Priority orders, we use FedEx.
  
• For Canada orders, we use UPS, running on an equivalent to First Class International service.
  
• For Europe, UK, and International orders, we use UPS with domestic carriers once inside the destination country.

All International domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

Payment Information 

We accept PayPal, MasterCard, Visa, American Express, Discover, Apple Pay and GPay. 

Our refund/return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.